Help Center & Frequently Asked Questions
Find answers to common questions about using the a2zex learning platform.
How do I log in?
To log in, click the "Login" button at the top right of the page or navigate to your school's custom portal URL (e.g., http://[school-subdomain].a2zex.net/login). Enter the username and password provided to you by your classroom teacher. Students log in via the student dashboard, while teachers use the teacher dashboard portal.
What if my child forgets their password?
Because we prioritize privacy and do not collect any personal email addresses or contact information from students, there is no automated "reset password" link. If your child forgets their password, please contact their classroom teacher directly. The teacher can look up the credentials or assign a new password from their Class Roster tab in the Teacher Dashboard.
Do you share data with marketing companies?
Absolutely not. We are 100% FERPA and COPPA compliant. We do not sell, lease, trade, rent, or share any student information, usage statistics, or progress data with any commercial third-party or marketing company whatsoever. This platform is 100% ad-free and built solely to support our children's learning.
How can I delete my child's account?
Parents have an absolute right to inspect or request deletion of their child's practice records under COPPA guidelines. To request account deletion, please contact your school administrator or have the teacher delete the student from their Class Roster. You may also contact us directly at [email protected] to request immediate, permanent deletion of any associated data.
Do you have free accounts for low income families?
Yes, we do. We believe that every child deserves access to premium learning tools regardless of financial circumstances. If your child's school is not currently enrolled or if you are a low-income family seeking learning support, please email us at [email protected]. We will provide full access accounts to families in need at zero cost.
